High Value Acquisition on Twitter

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Customer acquisition has long been an engine of growth for e-commerce retail, especially with the expansion of low-cost digital marketing channels like affiliates and product listing ads. In the early days of e-commerce, it was a land grab—acquire as many customers as possible, for as cheap as possible. But we've reached a tipping point as e-commerce approaches maturity. Many brands have seen their cost per acquisition (CPA) going up as retailers saturate digital channels to reach new audiences. At the same time, the return on every new customer acquired is going down—as customers, more price-sensitive than ever, are lured away to low-cost competitors. e way for brands to break the cycle and drive sustainable long- term growth is to focus on acquiring higher- value customers. Customer acquisition cost Digital channel saturation Return on new customers Customer price sensitivity Availability of low-cost competitors High-Value Customer Acquisition on Twitter 2

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